Beautiful Smile reviews

The flowers were really nice but not as nice as advertised in the picture

Personal touch makes all the difference Thankyou

Service rating : The service was excellent and flowers delivered on time
Product : The flowered were very well received and I’m told they were beautufil

Service rating : Fantastic speedy service and very reasonably priced. Would highly recommend.
Product : Great feedback from the recipient of the flowers.

Service rating : Easy to use, discount codes available, great service, particularly like that you are told how many of each flower are in bouquet
Product : The bouquet is stunning, mum is delighted with them, excellent value for money

card was fine, but a bit ’cheapy’ for £2.50 i would have expected something a bit better than a moonpig style card. Not a great selection of Birthday cards to choose from either.

Service rating : Great service
Product : Did not see the flowers myself but told they were beautiful.

Service rating : This company are almost always fantastic. My latest delivery from them was left in a neighbours front garden in the next street at which was only given to me (by the neighbour) 48 hours after the scheduled delivery date. We don’t even have the same house number! I will not be using this company again.
Product : Flowers great. Service poor.

Easy to use and excellent service

Service rating : I ordered flowers from NZ for an aunty’s 80th in the UK. Service was brilliant. They were delivered on time and I was advised by email when the flowers were on the way and when they were delivered. Can’t fault your service, thank you:)
Product : Beautiful Smile arrangement was beautiful by all accounts. Recepient was thrilled with them:)

Service rating : I was kept informed throughout the whole process. What’s more important, they did exactly what they promised to do. Thank you
Product : My aunt rang to say the flowers were beautiful for her birthday. She was delighted with them, and therefore so was I.

Service rating : flowers promised to be delivered between 9am and 6pm did not arrive until 7.45pm ,rather late for a birthday surprise.
Product : sister very pleased with flowers.

WORSE CUSTOMER SERVICE HAVE EVER HAD / MISLEADING / WAST OF TIME / WILL NEVER EVER ORDER FROM THEM AGAIN!!!!!!!!!!!!!!!!!!!!!!

Service rating : excellent, thank you
Product : .

Service rating : A VERY GOOD SPEEDY SERVICE
Product : Avery good sevice

Service rating : very good service
Product : flowers were beautiful

Service rating : Straightforward way to buy flowers...
Product : First class condition

Flowers were beautiful

I couldn’t see what the card looked like before I ordered it

The recipient was very pleased.

Service rating : Delivered to a neighbour in a sturdy box.
Beautiful product but flowers only lasted for a few days
Product : Flowers only lasted a few days

Really good all round and with excellent communications at each step of the process. Many thanks, Alastair

Service rating : Very easy to use website and excellent communication. Delivery was on time. thank you.
Product : Beautiful flowers with a delighted recipient.

Excellent service, will definitely use again!

Service rating : The service was excellent from start to finish.
Product : I have not seen the flowers but my daughter was delighted with them.

tasty

Service rating : Easy to use site, kept informed on delievery
Product : looked good but thought the bouquet would have been bigger

lovely

Service rating : I have never had service in which I as the buyer was so well informed. I was contacted when the flowers left the shop...who was delivering them and even when they had been dropped off - made timing my phone call so much easier:)
Product : Unfortunately I have not seen the flowers, but the recipient really liked them.

Everything happened on time and I was kept informed.

Service rating : website easy to use
Product : all arrived on time

Service rating : Delivered on time
Product : Very pleased with flowers

Service rating : Excellent service would definitely recommend
Product : Flowers were lovely very fresh lasted 10days

Service rating : Excellent service, bang on time. kept me informed.. will use Serenata again soon
Product : Flowers were beautiful, excellent display, excellent preserved. Recipriant said they were wonderful

well presented and packed

Service rating : Everything as promised
Product : Very pleased with product

Service rating : Ordering and delivery went smoothly, I was really pleased with the emails letting me know that the flowers were delivered. Excellent service.
Product : I did not see the bouguet but my parents were pleased and commented on the presentation. I will be using your services again!

havent seen personally but friend said was lovely and came with instructions on arranging

a good report from the recipment,

Could a make a comment, what country the flowers are delived in and the area of the recipemnt,

Simple, easy, do what they say. Never use anyone else.

OK but definitely room for improvement here!

Disappointed that the flowers were delivered so late in the day, 9.15pm, too late for the intended birthday present.

Service rating : Go somewhere else,absolute disgrace,the flowers i ordered never arrived and they were for my nieces 18th
Product : Don’t know what they were like because they never arrived

Service rating : very efficient service
Product : Receiver said flowers were beautiful.

Service rating : Excellent website very user friendly
Product : I did not see the flowers personally as I live some considerable distance away but my niece who’s birthday it was gave me a most glowing report.regarding them.

Service rating : superb service fast can only rate 100%
Product : lovely bouquet even better than the picture on the web site

very good service would use this company again

Service rating : Quick delivery
Product : Beautiful flowers

Service rating : Very professional and they do what they say and I would use them again
Product : Exactly as described

Service rating : Excellent
Product : Excellent

Service rating : The service was prompt and kept me informed of the progress throughout.
Product : A lovely bouquet.

i had ordered the flowers for my best friend as i was away on holiday for her birthday. She did not receive her flowers until 7.10pm. Despite text at 10.00am to say that flowers were on route. Very dissappointed, will not use this service again.

Service rating : Great service but would perfer thatytou didnt fill up my inbox with email. Will continue to shop with you none the less!
Product : Made someone very important feel very special :)

I have not personally seen the flowers sent. However they received within the time stated.

Service rating : Easy to use website...flowers arrived at a perfect time
Product : As they were for a funeral and arrived exactly at the moment we were all leaving, I did not get to see the flowers but am sure they were lovely

Service rating : Really impressed with the customer service. Very reassuring to be informed that the flowers had been delivered.
Product : As the flowers were for someone else I didn’t get to see them

Service rating : quick and easy to use
Product : we didnt see them but were assured by the lady who got them
that they were lovely

Service rating : Great service flowers arrived on time and well packaged and presented.
Product : As name of product flowers were beautiful, brought a smile to my sisters face.

Service rating : esy and quick
Product : I didn’t see them which is why I didn’t put excellent

Service rating : Delivered on time and advised that flowers were delivered
Product : We have been told that the flowers are beautiful and have a lovely scent. They have cheered up someone who is very ill.

After placing my order on line I received an email (the following day) and a text stating the order had been dispatched to the wrong depot and a local florist would be sought to provide the flowers I ordered. After 2 weeks and no acknowledgement from my friend that she had received the flowers I emailed SerenataFlowers who very promptly sorted the problem...they were apparently waiting further instruction from me but that had not been made clear at all. I would have expected a little something in the way of an apology or compensation from SerenataFlowers but all I got was a quirky email apology! Hence Poor rating although it should possible be between Good and Poor.

Service rating : The service was speedy and very professional
Product : The flowers were beautiful and cheered up a very sick lady thank-you

First time I have used Serenata and was really impressed.

well done

very easy site to use

Service rating : excellent,easy to use
Product : very good

Very fast delivery.

Very efficient and good at keeping customers up to date with their order

Will use you again thx

Service rating : Very good service, kept me informed at all stages.
Product : The flowers were a present which we didn’t get to see, but Mum thought they were lovely.

Service rating : The person delivering followed the instructions very well. Having an email t say that it had been delivered was a great service.
Product : Flowers were lovely.

Service rating : Great communication.
Product : I haven’t heard what the flowers were like when delivered so can’t comment

everything was excellent, good time, good presentation...

Very easy to use web service

Service rating : Great service and fast delivery. Thank you.
Product : Great service and fast delivery. Thank you.

Exactly s advertised

Excellent communication and lovely product, unfortunately left them on doorstep of wrong house. However the neighbour kindly took them over and my dayghter was thrilled with the flowers, thanks.

Service rating : Excellent quality and service.
Product : My partner was over the moon with the flowers. They lasted a long time too.

flowers were very good

Service rating : Great delivery, backed up with clear communication all the way along.
Product : Nice flowers, really come to life after a few days when all the heads had opened.

Service rating : Faultless service, a pleasure all the way through.
Product : Wonderful service, will be using again, many thanks.

Beautiful card

Good communication - sent a text at all stages, when order was despatched and when it was delivered. Saved having to check! Also, great to get free delivery. Would definitely use them again.

Service rating : Great customer service, I was kept informed throughout the day with texts and emails. I will definitely use you again and have also recommended you to friends and family. Keep up the good work!!
Product : Didn’t see the flowers myself but was given lots of good feedback, the recipient was delighted!

Excellent service and beautiful flowers that are still in bloom a week later, leaving a very happy wife!

Service rating : Very prompt service
Product : Recipient of flowers stated that they were beautiful and fresh looking.

Service rating : My friend was delighted with the flowers. They arrived on the day as requested. Overall doing this from New Zealand I was very happy with the whole experience with Serenata Flowers and would most definitely use them again. Thank you
Product : I believe they were beautiful. Thanks

Service rating : Really impressed with the customer service
Product : Seemed good value for money. Not sure what the receipient thought

Service rating : The service was very good and I particularly liked the tracking procedure which allowed me to know each stage of the delivery process.
Product : My rating is based on a Photo sent to me of the flowers supplied.The flowers were very similar to the picture provided on the website.

I found their service to be prompt and efficient and am told the flowers were beautiful.

Service rating : the flowers were lovely and cheered up my big cousin.xxx
Product : worth the money

Service rating : Plenty of choice, website was easy to use and liked the tracking feature :)
Product : These were delivered to a friend & not seen by us but both the recipient and her daughter have said how beautiful they were.

Service rating : i have now used serenata flowers 3 times.everything has been 100%.
Product : lovely arrangement

Service rating : Very good service. I will definately use it again
Product : It was nice to be kept in touch all the time and the recipient was thrilled by the flowers

Service rating : Great service!
Product : The celebrant was delighted with the flowers! All good!

Service rating : ordering online was easy step by step instructions
Product : Product didnt look value for money it was a lot smaller than initially thought it would be.

Service rating : Delivery was excellent and the correspondence beforehand was also excellent.
Product : I did not see these flowers but my sister who was in a car accident and was out of hospital said they were beautiful and made her smile.

The flowers were absolutely beautiful and certainly did leave my auntie with a ’beautiful smile’

The flowers had brown petals and looked alot smaller than picture the choc box was damaged on one side. The service is good the delivery status updates are good ..

Didn’t see it